Why Book With Us?

Who are we?

Holidaysplease - An independent travel company founded in 2002

Our aim is to combine the expertise of the high street with the convenience of the internet, driven by the personal service of an experienced team of homeworking independent travel experts.

Our commitment to fantastic customer service is reflected by the wonderful Trust Pilot rankings and reviews received, and the awards bestowed upon us by the travel industry.

In recent times, Holidaysplease has been awarded Travel Weekly's Online Agency of the Year 2022/23, Travel Trade Gazette's Top Online Agency 2021/22 and Luxury Homeworking Business of the Year 2020/21.

Holidaysplease has also developed a suite of customer-focused, value-added services, that includes gift vouchers, a rewards programme and a gift list service.

Why book with us

1 Our Travel experts are real people

You’re not relying on an algorithm to book your dream holiday but on a friendly agent who can give you specialist advice from extensive personal experience.

2 We are specialists.

From the first phone call or email until the moment you return home, our experts are on hand 24/7 to offer advice and make travel arrangements on your behalf.

3 We are accredited.

Holidaysplease is a member of the Association of British Travel Agents (ABTA), as well as having comprehensive access to ATOL (Air Travel Organisers Licence) protected Tour Operators.

4 We are well connected.

We know the latest requirements and our established network of global contacts ensures you access to exclusive deals and extras.

5 We are transparent.

There are no hidden fees or administration charges, and despite our travel expert's gold standard quality of service and expertise, you don’t pay a premium.

Book your holiday with an award-winning travel agency and it comes with years of experience and knowledge. All from a human being who cares about giving you a trip to remember.

Our travel experts have an average of 10-15 years’ experience in the industry, and have often visited the hotels and destinations they advise on. We also have access to all the major tour operators, ensuring we remain independent and have the flexibility to provide you with the best package to suit your specific needs, within your budget.

For honeymooners, we provide a Gift List service (so loved ones can make a contribution) and our clients have a Rewards Programme to explore, where they can spend points on gifts and upgrades for future bookings.

Over 5,000 people have reviewed our services producing an incredible average rating of 9.9/10. Of over 500 UK travel companies rated by customer service, we are proud to have always been in the top three!

Make an enquiry with us using the provided form and you’ll be allocated one of our personal travel experts. You will be given their direct contact details and can communicate with them whenever needed, evenings and weekends included.

Trust

The Coronavirus pandemic brought many challenges to the travel industry and to UK holidaymakers who had their trips cut short, cancelled or rescheduled.

Despite the challenges, we are delighted to say we received zero negative reviews on Trustpilot for the whole of 2020 or 2021.

On top of this, we received the award of "Online Travel Agency of the Year 2022/2023" at the Travel Weekly Agent Achievement Awards.

If you're looking for somewhere to place your trust, choose the best.

Here at Holidaysplease, we're with you every step of the journey so place an enquiry using the provided form today or use our Live Chat facility to get started.

Financial Protection

Our solid business platform and practices have enabled us to cope with and protect our clients from unforeseen situations such as volcanic ash clouds, airline strikes and the Covid-19 pandemic.

We are members of ABTA (Number: 65310) which means you have the benefit of ABTA's assistance, code of conduct and some financial protection.

ATOL certificates

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website.

Please ask us to confirm what protection may apply to your booking.

If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.

Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

Our head office address is Church Court, 11-12 Cox Street, Birmingham B3 1RD (Company number: 04488333)

We are also a trading division of the £1bn+ turnover Hays Travel Limited, 25 Vine Place, Sunderland, Tyne and Wear, SR1 3NE (Company number: 1990682, VAT Number: GB193167195).

Holidaysplease is an Accredited Body Member of Hays Travel Limited, ATOL 5534.

Awards

Above: Our latest award - TTG ONLINE AGENCY OF THE YEAR 2023/24

We are very proud to have been regularly recognised for our achievements and success, most recently as Online Travel Agency of the Year at the TTG Top 50 Awards (pictured above). This award is selected from hundreds of travel agents all over the UK and nominated by our industry peers.

Above: 2022/2023: Travel Weekly Agent Achievement Awards - Winner Online Agency of the Year

(Pictured: Our Brand & Business Growth executive, Cat Reeves with Vernon Kay and Travel Weekly Editor, Lucy Huxley)

Holidaysplease Travel Awards

2022/2023

Online Agency of the Year

2021/2022

Online Agency of the Year

2020 Luxury Homeworking

Business of the Year

2019/20

Online Agency of the Year

2018 Top Homeworking

Agency of the Year

2017

Online Agency of the Year

Above: 2018: TTG UK & Ireland’s Top Homeworking Agency of the Year

(Pictured: Our Directors Charles Duncombe & Richard Dixon with Travel Trade Gazette’s Pippa Jacks)

Other industry awards received include several for Top Homeworking Agency, Best Newcomer and Agent of the Year from renowned Travel companies and Tour Operators such as Kuoni, Caribtours, Beachcomber, Gold Medal and Virgin Holidays.

We are consistently in the UK’s top rated Travel companies on Trustpilot with an incredibly high average rating from over 5000 reviews and many of our travel experts have been recipients of individual awards and recognition both locally and nationally.

1

Our Travel experts are real people

2

We are specialists.

3

We are accredited.

4

We are well connected.

5

We are transparent.

About Us