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Heritage Awali Golf & Spa Resort, Mauritius Reviews

Our average holiday rating for Heritage Awali Golf & Spa Resort is:

Room 8.3 / 10
Service 8.5 / 10
Food 8.2 / 10
Facilities 8.5 / 10
Average 8.4 / 10

(Scores averaged from 69 reviews.)

Ally W. travelled in 2024-11-04 and gave the following review:

Score Comments
Room 10.0 / 10
Service 7.0 / 10
Food 9.0 / 10
Facilities 10.0 / 10
Average 9.0 / 10

Angela W. travelled in 2024-09-29 and gave the following review:

Score Comments
Room 8.0 / 10 Our 5th visit to this hotel.. the hotel and staff are fantastic.. The room's ( bedrooms) could do with a bit of an update as in a freshen up but other than that the rooms are great.
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 9.5 / 10

Catherine C. travelled in 2024-06-19 and gave the following review:

Score Comments
Room 10.0 / 10 The hotel location and facilities were just perfect for us. Hotel management and staff were first-class, ensuring guests had a super holiday. Sarah Lake has exceptional knowledge about the island and the hotel and goes out of her way before, during and after the holiday to check everything, is just as the guests hoped. She goes over and beyond! Cannot recommend her highly enough. We will always use her to book our Mauritius family holidays.
Service 10.0 / 10
Food 8.0 / 10
Facilities 9.0 / 10
Average 9.3 / 10

Peter G. travelled in 2024-05-30 and gave the following review:

Score Comments
Room 9.0 / 10
Service 10.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 9.3 / 10

John B. travelled in 2023-11-30 and gave the following review:

Score Comments
Room 8.0 / 10 a little disappointed with booking tees at the golf club. Although the caddy master/ starter did fit us in earlier on the day
Service 10.0 / 10
Food 10.0 / 10
Facilities 8.0 / 10
Average 9.0 / 10

David L. travelled in 2023-10-13 and gave the following review:

Score Comments
Room 10.0 / 10 A exceptional holiday with brilliant customer service from our agent Sarah Lake.
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 10.0 / 10

Stephen G. travelled in 2023-10-11 and gave the following review:

Score Comments
Room 10.0 / 10 Stunning hotel on the South Coast , staff from housekeeping, grounds worker to bar/restaurant staff all very friendly , always a hello or a good morning.
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 10.0 / 10

Hazel T. travelled in 2023-10-07 and gave the following review:

Score Comments
Room 9.0 / 10
Service 9.0 / 10
Food 9.0 / 10
Facilities 8.0 / 10
Average 8.8 / 10

Ekaterina G. travelled in 2023-10-03 and gave the following review:

Score Comments
Room 10.0 / 10 We had a lovely stay at the hotel and the best honeymoon overall.
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 10.0 / 10

Angela W. travelled in 2023-09-28 and gave the following review:

Score Comments
Room 10.0 / 10 This was our 4th visit to this hotel. The hotel has much improved since last year in respect to the restaurants/food. The staff at this hotel are 5 star, lovely friendly people. This was our 2nd time booking with Sarah lake and her service was exceptional as per last year. Quick prices and very quick responses to any queries.She has already given us an idea of prices for next September, just waiting on flight pricing to be released. We will certainly use Sarah again.
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 10.0 / 10

Raj B. travelled in 2023-08-30 and gave the following review:

Score Comments
Room 9.0 / 10 We've had a brilliant holiday from start to finish. The whole experience from finding the right holiday to booking it was exceptional.
Service 9.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 9.0 / 10

Emma C. travelled in 2023-06-11 and gave the following review:

Score Comments
Room 8.0 / 10
Service 9.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 8.8 / 10

Kelly L. travelled in 2023-05-16 and gave the following review:

Score Comments
Room 10.0 / 10 Amazing holiday, hotel was lovely and staff were brilliant.
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 10.0 / 10

Joanne S. travelled in 2023-04-17 and gave the following review:

Score Comments
Room 9.0 / 10 Reception staff not great, slow sorting our room and putting the right beds in for the kids. Also added money to our bill and made out we were half board when we were all inclusive and had to question it to take it off. Then questioned we’d paid our bill when we left.
Service 5.0 / 10
Food 9.0 / 10
Facilities 8.0 / 10
Average 7.8 / 10

Bruce M. travelled in 2022-11-23 and gave the following review:

Score Comments
Room 9.0 / 10 In general I would say the food is excellent. I did get food poisoning twice during my stay, the second time kicked in for the flight home, which is perhaps beyond unlucky so something wasn’t quite right but in general it’s an amazing place and highly rate the food.
Service 10.0 / 10
Food 8.0 / 10
Facilities 8.0 / 10
Average 8.8 / 10

Hazel T. travelled in 2022-10-09 and gave the following review:

Score Comments
Room 8.0 / 10 Great relaxing holiday x hotel rooms needing a bit of an upgrade
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 9.5 / 10

Angela W. travelled in 2022-09-30 and gave the following review:

Score Comments
Room 10.0 / 10 3RD STAY AT HERITAGE AWALI- THE QUALITY OF DISHES AT ZAFARNI AND KUISINE RESTAURANTS HAS GONE DONE A LITTLE. WE UNDERSTAND THAT ALOT OF STAFF HAVE LEFT/NOT RETURNED AFTER COVID WHICH IS SUCH SHAME- CANT FAULT THE CURRENT REMAINING STAFF THEY ARE BRILLIANT - SUCH GENUINE HARD WORKING PEOPLE - NOTICED ALSO THAT ALOT OF DRINKS WHICH WERE ON ALL INC 3 YEAR AGO NOW CHARGEABLE !! WE WILL RETURN THOUGH AS WE LOVE THIS HOTEL AND HAVE MADE LIFETIME FRIENDS WITH THE STAFF WE MET BACK IN 2018
Service 10.0 / 10
Food 7.0 / 10
Facilities 10.0 / 10
Average 9.3 / 10

Rob S. travelled in 2022-08-24 and gave the following review:

Score Comments
Room 8.0 / 10 More like 4 star than 5 star ,not value for money
Service 8.0 / 10
Food 4.0 / 10
Facilities 7.0 / 10
Average 6.8 / 10

Susan W. travelled in 2022-07-02 and gave the following review:

Score Comments
Room 8.0 / 10 Beautiful resort, staff very helpful
Service 8.0 / 10
Food 8.0 / 10
Facilities 8.0 / 10
Average 8.0 / 10

Daniel H. travelled in 2022-06-18 and gave the following review:

Score Comments
Room 8.0 / 10 A lovely resort which caters perfectly for families, one big suggestion would be to ensure you book restaurants for your stay as soon as you arrive as things fill up very fast and there is no wriggle room on bookings, we ventured to other hotels a couple of times to mix it up.
Service 9.0 / 10
Food 8.0 / 10
Facilities 8.0 / 10
Average 8.3 / 10

Elly S. travelled in 2022-05-17 and gave the following review:

Score Comments
Room 10.0 / 10 Hotel went above and beyond to provide vegan food. Staff were so lovely and nothing was a bother for them Facilities were great we were really happy with them. Room was lovely - always very clean and lovely views from the room
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 10.0 / 10

Martyn J. travelled in 2022-01-23 and gave the following review:

Score Comments
Room 10.0 / 10 Just a perfect holiday with exceptional service
Service 9.0 / 10
Food 9.0 / 10
Facilities 10.0 / 10
Average 9.5 / 10

Stephen G. travelled in 2021-11-30 and gave the following review:

Score Comments
Room 10.0 / 10 Heritage Awali was spotlessly clean , really personal attention from staff , like a hello in the passing . I have to mention your colleague Sarah Lake , who is a valuable asset to your company . We eventually made it to Mauritius at the 4th attempt due to the pandemic . She sorted all our rebookings with professionalism and dedication to her client . We are really pleased to have dealt with Sarah , and we will definitely use her services again . It was also great that she took the time to come and visit us at Awali , after a long 1.5 hour drive each way , you wouldn't get that from any other company . We would really appreciate if this comments go to Holidaysplease Head Office , if these comments are passed on to Sarah to show our gratitude . Thanks.
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 10.0 / 10

Lesley Ann N. travelled in 2019-12-26 and gave the following review:

Score Comments
Room 8.0 / 10 We love this hotel.
Service 9.0 / 10
Food 10.0 / 10
Facilities 8.0 / 10
Average 8.8 / 10

Katherine M. travelled in 2019-11-15 and gave the following review:

Score Comments
Room 10.0 / 10
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 10.0 / 10

Lisa B. travelled in 2019-11-11 and gave the following review:

Score Comments
Room 9.0 / 10 Lovely spa feel to the resort, loved the complimentary back massage. Very attentive staff, great food & facilities. Only slight moan was the evening entertainment, if you like smooth jazz then you’ll love it but it got a bit much every night. Would have liked a bit more of a lively band that we could have boogied to
Service 9.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 9.0 / 10

Jane C. travelled in 2019-08-17 and gave the following review:

Score Comments
Room 8.0 / 10 My daughter is vegetarian and my son had a nut allergy. Though menus mostly highlighted dishes with a V or an N, we always had to double check. Peanuts had been added to the breakfast granola with no labelling and one evening the chef added peanuts to the banana flambe. We did speak to the hotel. More vegetarian options would be welcome. Otherwise lovely resort, so friendly and well maintained.
Service 8.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 8.5 / 10

David Y. travelled in 2019-05-28 and gave the following review:

Score Comments
Room 8.0 / 10 Hotel was relaxing however the service from the staff was hit and miss at times couldn't do enough for you and at others they were elusive
Service 7.0 / 10
Food 5.0 / 10
Facilities 7.0 / 10
Average 6.8 / 10

Gordon W. travelled in 2019-05-28 and gave the following review:

Score Comments
Room 9.0 / 10 We were here for a wedding but would not go to this kind of place for a holiday although some activities included you can only do so much of the same thing the staff service and hotel are excellent but sunbathing eating and drinking all day are not for me We did the nature reserve in a buggy and half day tour of the south which were fantastic but all the outside ventures can obviously become expensive would not go again.
Service 9.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 9.0 / 10

Cheryl D. travelled in 2019-05-23 and gave the following review:

Score Comments
Room 9.0 / 10 The staff at awali are superb from cleaners to managers. The golf club is superb. Ramana was so helpful and polite. Shamara and Neepa made meal times a pleasure with their care and smiles.
Service 10.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 9.3 / 10

Peter S. travelled in 2019-01-12 and gave the following review:

Score Comments
Room 8.0 / 10
Service 8.0 / 10
Food 8.0 / 10
Facilities 9.0 / 10
Average 8.3 / 10

Hazel T. travelled in 2018-10-12 and gave the following review:

Score Comments
Room 10.0 / 10 Everything went smoothly at hotel Leaving us to relax Staff were fantastic
Service 10.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 9.5 / 10

Andy W. travelled in 2018-10-10 and gave the following review:

Score Comments
Room 5.0 / 10
Service 5.0 / 10
Food 5.0 / 10
Facilities 5.0 / 10
Average 5.0 / 10

Brigid M. travelled in 2018-09-23 and gave the following review:

Score Comments
Room 9.0 / 10 We were advised on the night we arrived to book the restaurants for our stay. Went to book the following morning to be told that there was no availability so we would have to eat in the buffet for our evening meal. Apparently a lot of travel agents are aware of this so they book tables for travellers even before they arrive so it doesn’t give someone like me a chance especially if only staying for 1 week
Service 8.0 / 10
Food 7.0 / 10
Facilities 8.0 / 10
Average 8.0 / 10

Susie C. travelled in 2018-07-30 and gave the following review:

Score Comments
Room 5.0 / 10 Definitely not five star, more like 4. Two days with no running water in our rooms. Not particularly clean rooms either. Virtually no choice of food for vegetarians or gluten-free options. Kids Pool was not clean. With the exception of one member of staff, everyone was very kind and helpful. Shop in the hotel was extortionate (£30 for suntan lotion, £5 for a packet of Haribo sweets).
Service 5.0 / 10
Food 5.0 / 10
Facilities 5.0 / 10
Average 5.0 / 10

Marie M. travelled in 2018-06-30 and gave the following review:

Score Comments
Room 10.0 / 10 Wonderful hotel.
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 10.0 / 10

Emma K. travelled in 2018-05-07 and gave the following review:

Score Comments
Room 9.0 / 10 A stunning hotel, a little piece of paradise tucked away in a nature reserve. Outstanding staff, food & facilities
Service 9.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 9.0 / 10

Hazel T. travelled in 2017-10-09 and gave the following review:

Score Comments
Room 7.0 / 10
Service 9.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 8.5 / 10

Chrismarie N. travelled in 2017-10-08 and gave the following review:

Score Comments
Room 8.0 / 10 My husband is a picky eater. staff went out of there way to ensure he has something to eat
Service 10.0 / 10
Food 10.0 / 10
Facilities 9.0 / 10
Average 9.3 / 10

Andy G. travelled in 2017-10-01 and gave the following review:

Score Comments
Room 7.0 / 10 The hotel did need work doing to it - not exactly a 5* hotel but very scenic. Friendly staff and varied range of food.
Service 8.0 / 10
Food 7.0 / 10
Facilities 6.0 / 10
Average 7.0 / 10

Susan B. travelled in 2017-02-11 and gave the following review:

Score Comments
Room 9.0 / 10 We had an amazing time, chilling out. There was loads to do in terms of activities, if you wanted to or you could just lie by the beach and chill.
Service 9.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 9.0 / 10

Vince C. travelled in 2016-12-04 and gave the following review:

Score Comments
Room 9.0 / 10 Best hotel I have been stayed in.
Service 9.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 9.5 / 10

Hazel T. travelled in 2016-11-09 and gave the following review:

Score Comments
Room 8.0 / 10
Service 9.0 / 10
Food 8.0 / 10
Facilities 9.0 / 10
Average 8.5 / 10

Karen R. travelled in 2016-08-19 and gave the following review:

Score Comments
Room 8.0 / 10 We had a wonderful 10th wedding anniversary celebration at the awali. The staff were very good and the manager gave us a free meal at le chateau, where we spent our wedding evening 10 years ago.
Service 6.0 / 10
Food 6.0 / 10
Facilities 8.0 / 10
Average 7.0 / 10

Chris J. travelled in 2016-06-24 and gave the following review:

Score Comments
Room 10.0 / 10
Service 10.0 / 10
Food 8.0 / 10
Facilities 9.0 / 10
Average 9.3 / 10

Jane R. travelled in 2016-04-21 and gave the following review:

Score Comments
Room 5.0 / 10 Great AI package including variety on food, nice drinks selection and plenty of sports. Staff service was mixed - some would get a 10 and some a 2 or 3 sogone with an average but this doesn't do justice to those who really stood out.
Service 5.0 / 10
Food 8.0 / 10
Facilities 8.0 / 10
Average 6.5 / 10

Barrie W. travelled in 2016-03-14 and gave the following review:

Score Comments
Room 8.0 / 10 STAFF VERY ATTENTIVE, LOVELY LOCATION.
Service 9.0 / 10
Food 8.0 / 10
Facilities 7.0 / 10
Average 8.0 / 10

Brenda C. travelled in 2015-12-10 and gave the following review:

Score Comments
Room 5.0 / 10
Service 5.0 / 10
Food 5.0 / 10
Facilities 5.0 / 10
Average 5.0 / 10

Graham C. travelled in 2015-06-29 and gave the following review:

Score Comments
Room 9.0 / 10 I'd go back there!
Service 10.0 / 10
Food 8.0 / 10
Facilities 8.0 / 10
Average 8.8 / 10

Laura T. travelled in 2015-06-27 and gave the following review:

Score Comments
Room 10.0 / 10 Food only lost a point as we had stayed at palm atlantis and they were beyond anything we have ever seen! the picnic for the daytime was the place that let AWali down, it was not very good but other than that everything was exceptional especially getting drinks on the beach.
Service 10.0 / 10
Food 9.0 / 10
Facilities 10.0 / 10
Average 9.8 / 10

Wendy O. travelled in 2015-06-07 and gave the following review:

Score Comments
Room 5.0 / 10 Entertainment in evening was poor. No variety, a small bands every night in both bars. a la cart menu in all the evening restaurants. again No Variety. Not a lot of organised entertainment in the day either.
Service 5.0 / 10
Food 5.0 / 10
Facilities 5.0 / 10
Average 5.0 / 10

Philip D. travelled in 2014-11-30 and gave the following review:

Score Comments
Room 8.0 / 10 The all inclusive food was very poor and the service was average with one or two exceptions
Service 5.0 / 10
Food 4.0 / 10
Facilities 7.0 / 10
Average 6.0 / 10

Oliver R. travelled in 2014-09-09 and gave the following review:

Score Comments
Room 9.0 / 10 I would definitely stay here again.
Service 9.0 / 10
Food 8.0 / 10
Facilities 9.0 / 10
Average 8.8 / 10

Stephen P. travelled in 2014-07-28 and gave the following review:

Score Comments
Room 7.0 / 10 due to refurbishments and building works our experience was not a good one, noise, dirt, crowded restaurants and bars and poor staff service. after complaining we were moved to a different hotel.
Service 3.0 / 10
Food 6.0 / 10
Facilities 4.0 / 10
Average 5.0 / 10

Alison F. travelled in 2014-06-20 and gave the following review:

Score Comments
Room 8.0 / 10 The staff make this hotel they are outstanding
Service 10.0 / 10
Food 10.0 / 10
Facilities 8.0 / 10
Average 9.0 / 10

Louisa S. travelled in 2013-08-19 and gave the following review:

Score Comments
Room 9.0 / 10 Amazing hotel. Pure luxury
Service 9.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 9.0 / 10

Thomas C. travelled in 2013-06-23 and gave the following review:

Score Comments
Room 7.0 / 10 disappointing not to get a sea view
Service 10.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 8.8 / 10

Michael S. travelled in 2013-06-10 and gave the following review:

Score Comments
Room 9.0 / 10 I would highly recommend this Resort.
Service 8.0 / 10
Food 9.0 / 10
Facilities 9.0 / 10
Average 8.8 / 10

Laura M. travelled in 2013-05-21 and gave the following review:

Score Comments
Room 9.0 / 10 the resort was fantastic. the staff could not do enough for you. very very clean to.
Service 10.0 / 10
Food 8.0 / 10
Facilities 9.0 / 10
Average 9.0 / 10

Susan L. travelled in 2013-05-14 and gave the following review:

Score Comments
Room 8.0 / 10 There was nothing I could have asked for in the way of facilities that would have improved my stay. The sun beds were set out sympathetically to look natural amongst the beautiful gardens and beach. There was no shortage of sun beds in whatever part of the hotel I decided to use each day. The staff were very helpful and friendly. The gardeners (often when I travel I find they try not to make eye contact - maybe because tourists don't try to communicate with them)were friendly and always smiled and wished me good morning/afternoon. I would like to return at some point.
Service 9.0 / 10
Food 8.0 / 10
Facilities 8.0 / 10
Average 8.3 / 10

Steven S. travelled in 2013-03-16 and gave the following review:

Score Comments
Room 8.0 / 10 Beautiful location lovely hotel very friendly helpful staff
Service 8.0 / 10
Food 8.0 / 10
Facilities 8.0 / 10
Average 8.0 / 10

Tracey B. travelled in 2013-02-24 and gave the following review:

Score Comments
Room 8.0 / 10
Service 7.0 / 10
Food 7.0 / 10
Facilities 7.0 / 10
Average 7.3 / 10

Steve S. travelled in 2012-11-04 and gave the following review:

Score Comments
Room 7.0 / 10 Best food was infinity & c beach. Buffet was ok but prefer restaurant still set up.
Service 6.0 / 10
Food 5.0 / 10
Facilities 7.0 / 10
Average 6.3 / 10

Joan W. travelled in 2012-07-30 and gave the following review:

Score Comments
Room 7.0 / 10 very friendly staff,hotel and grounds beautifully kept. Nothing too much trouble. every query promptly dealt with. A la carte restaurants and golf club great.
Service 9.0 / 10
Food 8.0 / 10
Facilities 9.0 / 10
Average 8.3 / 10

Tracey R. travelled in 2012-04-29 and gave the following review:

Score Comments
Room 5.0 / 10 Rooms are getting rather tired and we had to keep getting them in as the toilet leaked and smelt. Wasn't enough staff when hotel was full so couldn't cope in restaurants, couldn't get bookings in a la carte restaurants and there wasn't enough sunbeds, plus most of them were the cheap white plastic type. The AI package was rather strange as to what you were allowed it was restricted by price but by only being able to only have about 40% of the menu?
Service 5.0 / 10
Food 7.0 / 10
Facilities 9.0 / 10
Average 6.5 / 10

Jimmy K. travelled in 2012-03-14 and gave the following review:

Score Comments
Room 9.0 / 10 staff were very good and attentive
Service 9.0 / 10
Food 8.0 / 10
Facilities 9.0 / 10
Average 8.8 / 10

Wendy H. travelled in 2012-02-23 and gave the following review:

Score Comments
Room 10.0 / 10 proabably should of had full board plus as extra food was pricey.
Service 10.0 / 10
Food 10.0 / 10
Facilities 10.0 / 10
Average 10.0 / 10

Emma T. travelled in 2011-12-08 and gave the following review:

Score Comments
Room 7.0 / 10 Service was intermittent. Either too slow or too fast, but all staff were very pleasent
Service 5.0 / 10
Food 7.0 / 10
Facilities 8.0 / 10
Average 6.8 / 10

Dominique G. travelled in 2011-10-13 and gave the following review:

Score Comments
Room 4.0 / 10 We did not receive the honeymooners t-shirt and sarong, as expected. I also felt that there was quite a negative from the off when the guest relations staff were more inclined to tell you what was NOT included in the package. Having visited the hotel before i didn't think that they had continued the same standard and felt that the food was not as good as before. It was disappointing that the restaurants had to be booked in advance. We requested that our bed was changed, as from the 1st night it was very noisy when simply rolling over - this was done on day 3. Towels were a poor quality for a 4/5 star hotel and whilst 'turn down' did occur it was simply removing the bed throw - not what i would expect from a 4/5 star graded hotel
Service 10.0 / 10
Food 6.0 / 10
Facilities 9.0 / 10
Average 7.3 / 10
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